Before
receiving a job offer from an employer,
you will typically have a series of interviews.
The
first interview is a screening interview
conducted either over the phone or at the
employers office. Screening interviews are
brief, usually lasting 30-60 minutes. During
that time, the employer will want you to
elaborate on experiences and skills outlined
in your resume. Many employers use the screening
interview as a chance to describe the organization
and the position. If the employer is impressed
with your performance in this interview,
you will be invited to a second (and perhaps
third or fourth) interview. The second interview
is longer, lasting anywhere from two hours
to a whole day. It could include a variety
of questions, some form oftesting, lunch
or dinner, a tour, as well as a series of
interviews with various employees. You should
come away from the second interview with
a thorough understanding of the organization’s
culture and environment, job responsibilities,
and have enough information to decide on
a job offer—if one is extended. In
college on campus interviews are considered
screening interviews.
I.
The Warm-Up
Each interview follows a rather predictable
pattern of warm-up, information exchange,
and wrap-up conversations. During the first
few minutes of the interview (the warm-up),
an employer will be formulating a first,
lasting, impression of you. The way you
greet the employer, the firmness of your
handshake, and the way you are dressed,
will all be a part of this initial impression.
An interviewer may begin by asking common-ground
questions about shared interests, the weather,
or your travel to the interview. Some interviewers
might start by saying “Tell me about
yourself.” This is an opening for
you to briefly and concisely describe your
background, skills, and interest in the
position.
II.
The Information Exchange
The information exchange will be the primary
part ofthe interview. This is when you will
be asked the most questions and learn the
most about the employer. In screening interviews,
many employers will spend more time describing
their opportunities than asking you specific
questions. The reverse will be true in second
interviews. Interview questions may range
from “Why did you choose to pursue
a business degree?” to “What
are your strengths/weaknesses?” and
“What are your long-range career goals?”
If you are prepared for the interview, you
will be able to emphasize your qualifications
effectively as you respond to each question.
By practicing for interviews, you will gain
confidence and have more polished answers.
III.
The Wrap-up
Eventually the employer will probably say,“Do
you have any questions?” This is your
cue that the interview is moving to the
wrap-up stage. Always ask questions. This
demonstrates your research and interest
in the job. Your questions might be direct,
logistical questions such as, “When
can I expect to hear from you?” (if
that has not been discussed); questions
to clarify information the employer has
presented; a question regarding the employer’s
use ofnew technology or practices related
to the career field; or a question to assess
the culture and direction ofthe organization
such as “Where is this organization
headed in the next five years?” or
“Why do you like working for this
organization?” Do not ask specific
questions about salary or benefits unless
the employer broaches the subject first.
The employer may also ask you ifyou have
anything else you would like to add or say.
Again, it’s best to have a response.
You can use this opportunity to thank the
employer for the interview,summarize your
qualifications, and reiterate your interest
in the position. If you want to add information
or emphasize a point made earlier, you can
do that, too. This last impression is almost
as important as the first impression and
will add to the substance discussed during
the information exchange.
Communicating
Effectively
Because a job interview is a communication
process, if you communicate your skills,
experiences, and interests effectively,
there is a greater chance the employer will
remember you. Keep the following rules in
mind:
- Be
yourself. Speak clearly and enthusiastically
about your experiences and skills. Be
professional, but don’t be afraid
to let your personality shine through.
- Listen
carefully. You will want to remember
what you learn about the job,and you
will want to answer the questions that
were asked.
- Be
positive. Employers do not want to hear
excuses or bad feelings about a negative
experience. If you are asked about a
low grade, or a weakness in your background,
don’t be defensive. Focus instead
on briefly stating the facts and what
you learned from the experience.
- Be
poised. Pay attention to your nonverbal
behavior. Look the interviewer in the
eye, sit up straight with both feet
on the floor, control nervous habits,
don’t giggle or play with your
hair, and smile as you are greeted.
- Don’t
be afraid of short pauses. You may need
a few seconds to formulate an answer.
The interviewer may need time to formulate
an appropriate question. It is not necessary
to fill up every second with conversation.
Most
interviewers are looking for specific skills.
Keep the following list in mind while practicing
your answers and also during the interview.
Employers are looking for:
- Communication
skills—the ability to think on
your feet, formulate ideas, and relate
them in a succinct manner.
- Leadership
skills, managing, and directing people.
- Management
of resources.
- Direction
setting.
- Computer
savvy.
- Knowledge
of business and organizational management.
- Teamwork
experience.
- Trustworthiness,
responsibility, dependability.
- Diligence.
- Adaptability.
By
CESER, the Center for Employment Education
and Research